Terms and Conditions

TEAM OUTLIERS LTD

Terms and Conditions

These terms
1. What these terms cover. These are the terms and conditions on which we supply our training programmes and training courses.
2. Why you should read them. Please read these terms carefully before you sign-up with us. These terms tell you who we are, how we will provide the programme or course you select to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms please contact us to discuss.
Information about us and how to contact us
1. Who we are. We are Team Outliers a company registered in England and Wales. Our company registration number is 12995322 and our registered office is at 10 Kentrigg, Kendal, LA9 6EE, England.
2. How to contact us. You can contact us by emailing us at chris@teamoutliers.com
3. How we may contact you. If we have to contact you, we will do so by telephone, email, watsapp or social media messaging using the contact details you provided to us when you registered for a programme or course.
4. “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.
Our contract with you

How we will accept your registration. Our acceptance of your registration will take place when we email you to accept it, at which point a contract will come into existence between you and us.

Your rights to make changes

If you wish to change the programme you have registered for, please contact us. We will explain how you can do this and ask you to confirm whether you wish to go ahead with the change.

Our rights to make changes

Changes to the programme. We may change the format of the programme from time to time, for example to implement improvements or make technical adjustments. If you object to the changes, you can end your subscription.

Providing the programme
1. How we will provide the programme. We will email you each week with a training schedule, to the email address which you provided when you registered. Please ensure that you check all email folders (including Junk or Clutter folders) for the email attaching your schedule.
2. When we will provide the programme. We will supply you with a weekly training schedule each week until your subscription expires, or you end the contract as described in clause 7, or we end the contract by written notice to you as described in clause 9.
3. We are not responsible for delays outside our control. If our supply of a weekly training schedule is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any period of time you have paid for weekly training schedules but not received them.
4. What will happen if you do not give required information to us. We may need certain information from you so that we can supply the programme to you, for example, a valid email address. If you give us incomplete or incorrect information, we may end the contract. We will not be responsible for failure or delay to supply the programme, if this is caused by you not giving us complete or correct information.
5. We may suspend supply of the programme if you do not pay. If you do not pay us for the programme when you are supposed to (see clause 12.2) and you still do not make payment within 14 days of us reminding you that payment is due, we may suspend supply of the programme until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the programme. We will not suspend the programme where you dispute the charges payable.
Providing a training course
1. How we will provide the training course. We will run an in person or online course for the dates and times your signed up to on your registration. In person will be at our training Facility Unit 1 Junction36 Rural Auctions Centre LA7 7FP. Our online course will be done via video link sent to the email you provided us with on registration. Please ensure that you check all email folders (including Junk or Clutter folders) for the email with information about the training courses.
2. When we will provide the training course. We will provide two sessions each week for the duration of the course both lasting up to one hour. This will continue for the duration of the advertised course you signed up to.
3. We are not responsible for delays outside our control. If our supply of a weekly training session is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any period of time you have paid for weekly training sessions but not received them.
4. What will happen if you do not give required information to us. We may need certain information from you so that we can supply the programme to you, for example, a valid email address. If you give us incomplete or incorrect information, we may end the contract. We will not be responsible for any delay to training sessions if this is caused by you not giving us complete or correct information.
5. We may refuse admittance on the course if you do not pay. If you do not pay us for the training course when you are supposed to (see clause 12.2) and you still do not make payment within 14 days of us reminding you that payment is due, we may remove your from the training course until you have paid us the outstanding amounts. We will contact you to tell you we are removing you from the course.

Your rights to end the contract
1. You can always end your contract with us. Your rights when you end the contract will depend on how we are performing and when you decide to end the contract:
  1. If the programme is not supplied or is misdescribed you may have a legal right to end the contract, seeclause 10;
  2. If you want to end the contract because of something we have done or have told you we are going to do, see clause 7.2;
  3. If you have just changed your mind, see clause 7.3. You may be able to get a refund if you are within the cooling-off period;
  4. In all other cases (if we are not at fault and there is no right to change your mind), see clause 7.5.
2. Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (d) below, the contract will end immediately and we will refund you in full for any schedules which have not been provided and you may also be entitled to compensation. The reasons are:
  1. we have told you about an upcoming change to the programme or these terms which you do not agree to;
  2. we have told you about an error in the price or description of the programme you have registered for and you do not wish to proceed;
  3. there is a risk that supply of the programme may be significantly delayed because of events outside our control; or
  4. you have a legal right to end the contract because of something we have done wrong.
3. Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most contracts concluded online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.
4. How long do I have to change my mind? You have 14 days starting from the day after we email you to confirm we accept your order, or, if earlier, from the day that you receive your first weekly training schedule.
5. Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you do not have a right to change your mind (see clause 7.1), you can still end the contract at any time. If you want to end the contract in these circumstances, just contact us to let us know. The contract will end on the day on which you contact us. We won’t charge you anything further. You won’t be eligible for any refund in respect of any sums paid in advance.
How to end the contract with us (including if you have changed your mind)
1. Tell us you want to end the contract. To end the contract with us, please let us know by emailing us at chris@teamoutliers.com .Please provide your name, email address and details of the programme you are registered for. You can use the model cancellation notice wording which is at the end of these terms but you don’t have to.
2. When your refund will be made. We will make any refunds due to you as soon as practical. If you are exercising your right to change your mind then your refund will be made within 14 days of your telling us you have changed your mind.
Our rights to end the contract
1. We may end the contract if you break it. We may end the contract at any time by writing to you if:
  1. you do not make any payment to us when it is due and you still do not make payment within 14 days of us reminding you that payment is due; or
  2. you do not provide us with a valid email address.
2. We may withdraw the programme. We may write to you to let you know that we are going to stop providing the programme. We will let you know at least one month in advance of our stopping the supply of the programme and will refund any sums you have paid in advance for schedules which will not be provided.
If there is a problem with the programme
1. How to tell us about problems. If you have any questions or complaints about the programme, please contact us. You can mail us at chris@teamoutliers.com .
2. Summary of your legal rights. We are under a legal duty to supply programmes that are in conformity with this contract. If we do not, you can end the contract.
Price and payment
1. Where to find the price for the programme. The price of the programme will be the price indicated on the order pages when you registered.
2. When you must pay and how you must pay. For online training courses you must pay upfront on registering. If you cancel you will be charged £100 deposit. For the programmes you must pay monthly, the first payment being due on the date that you register, and the following payments being due each month thereafter. We accept payment by [PayPal/Stripe or standing order].
Our responsibility for loss or damage suffered by you
1. You are responsible for your safety. Our training courses and generic programmes are suggested based our coaching experience and unless explicitly stated and are not tailored to any particular needs, injuries or weaknesses you personally may have. It is your responsibility to ensure that you are capable of completing any element of the training before attempting to do so. If you start to feel ill, experience any pain or otherwise feel incapable of completing a part of the training then you should stop immediately and not attempt to continue until you have obtained medical advice. It is also your responsibility to ensure that you when training on your own that you are following your plan in a safe environment, using equipment which is of a suitable weight and dimensions for you. You must ensure that you warm up and cool down appropriately.
2. We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us before registering.
3. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights, including the right to receive a programme which is as described and matches information we provided to you; of satisfactory quality; fit for any particular purpose made known to us; and supplied with reasonable skill and care.
4. We are not liable for business losses. We only supply the programmes and training courses for domestic and private use. If you use the programme for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
How we may use your personal information

How we may use your personal information. We will only use your personal information as set out in our [PRIVACY POLICY].

Other important terms
1. You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
2. Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
3. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
4. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the programme, we can still require you to make the payment at a later date.
5. Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in the English courts. If you live in Scotland you can bring legal proceedings in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in either the Northern Irish or the English courts.

Model Cancellation Form

(Complete and return this form only if you wish to withdraw from the contract)

To: Team Outliers , chris@teamoutliers.com

I hereby give notice that I cancel my contract of the supply of the following service [*],

Ordered on [*]/received on [*],

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

Date

[*] Delete as appropriate